Via Mechanics, Ltd.
Via Mechanics, Ltd.
9-32 Tamura-cho, Atsugi-shi
Kanagawa-ken 243-0166
Japan
http://en.viamechanics.com
Via Mechanics is a pioneer in PCB machining and processing and the creator of many products that have broken fresh ground.
Its heritage of original technology developmental capabilities underlies the company’s operations.
Since its establishment in 1968,Via Mechanics has developed and manufactured a board range of industrial machinery that meets contemporary needs always making key contributions to this industry sector. In its current main product area, printed circuit board (PCB) drilling machines, Via Mechanics has gained support via a wide spectrum of markets and considerable customer confidence.
The factors behind this support and confidence include its leading-edge technology, solid customer-support capability, and global reach; focusing on wide-ranging market requirements. Another unique, major strength as a leading industry company is Via Mechanics’s board-based research and development programs and marketing activities, carried out beyond the normal company scope, not only close collaboration with laboratories.
Via Mechanics’s service concept for our prodcts involves providing a total solution system. In addition to its rich lineup of PCB drilling machines, laser drilling machines furthering this aim as a leading company in the PCB processing machine industry.
Delivering better products and services with which customers are satisfied, and prioitizing what customers want above all. At Via Mechanics, we put the customer first.The company has made this customer-centric principle a cornerstone of its management policy right from the start, and striven unceasingly to increase customer satisfaction (CS) from various perspectives.
The processing technical centers was established for that purpose. This focus on pre-sale services accompanying the introduction of machines to ensure customers are provided with the latest technology, expertise, and other relevant information.
to increase customer satisfaction (CS) from various perspectives At the call center, the CS information system, a centralized databases of customers information and information relating to products, technologies and maintenance, is introduced to ensure swift and accurate responses to customer questions.
The field services established a network consisting of service specialists in the global offices as a core as well as global partner companies, to deliver services that meet customer’s needs.
Further, we provide education and training courses for service specialists in and outside Japan who are in charge of technical training for customers following the introduction of machines and delivering high level services.
Via Mechanics has an integrated technical suport system that covers all service phases, before and after sales, and works together with customers to resolve technical issues and problems, and propose solutions.
With an eye on the future, Via Mechanics intends continuously to enhance and advance its solutions business operations.