Service
Sales, support and spare part service
Sales
Our trained and experienced sales team, we are always ready to help you to stand by when deciding about the right system or machine or even in choosing the right materials. We offer our customers individual solutions in order to achieve a maximum production success.
To this end, we are working with market leaders and competent providers. We would be very glad if you include us in your projects and we are proud to make a fair and attractive offer. From us you get everything from one source!
Service and Support
Just as important as a flawless delivery of the products is the follow-up by our service and support team. Because it is guaranteed especially the fast and competent assistance on site, which the usability and availability of your machines and therefore your competitiveness. Our internationally experienced technicians are regularly trained at the manufacturing plant on site. The technicians of our service teams have many years of professional experience.
Service operations are carried out quickly, accurately and cost-effectively. With new machines, we guarantee an excellent “after-sales service”, which ensures the uptime of our customers in the highest degree. Our maintenance contracts provide maximum safety for the continuous production flow with the customer through thorough maintenance of installed production equipment. Free telephone support is of course self-evident in all cases.
You can reach us by mail at service@stepan.at
Spare part service
From Vienna we provide for the most part all of our machines and equipment with spare and wear parts. Furthermore, we are in constant contact with our partners and suppliers, guaranteeing you the shortest lead times. Our technicians are always available for installation of required spare parts. We will be happy to answer any questions to determine the required spare part to its installation available.
Your direct contact to our customer-care employees:
For the PCB, Electronics and Intralogistics 4.0 sector
Ferdinand Pfleger
Phone: +43 (1) 877 94 88-23
Mobile: +43 (660) 609 58 84
E-mail: f.pfleger@stepan.at
For the printing technology sector